Since about 8 am today, the ING Direct web site has been down. I was able to access the site about 30 minutes prior, but since then I’ve had no luck. I tried calling customer service at 888-ING-0727 but the volume was so high, I couldn’t wait for a representative. Anyone else having this same problem?
This is an unfortunate situation since there are no branches to visit, no friendly face to complain to. Downtime can be expected from time to time, but this has been going on for a while now. I’m not suggesting this is the case, but taking down the web site is a surefire way to prevent a run on the bank.